Our Commitment to You
To provide exceptional NDIS services to the people of Australia, we need to collect, store, use, and sometimes disclose sensitive information. We understand the importance of protecting your privacy and are committed to keeping your information safe and secure, ensuring your privacy is maintained at all times. Sensitive information refers to medical information, and religious and cultural information.
Our Privacy Statement
Our privacy statement outlines how we collect, use, and protect your information across all our services. Life Changing Care is committed to adhering to these processes at all times.
The Information We Collect
We gather a variety of information depending on the level of service you require. This can range from basic contact details to more detailed information based on the type of care and how it is funded. The information may include:
- Contact details (address, email, phone number)
- Emergency contact information
- Medical history and health information
- Religious and cultural preferences
- Financial information for billing and reimbursement purposes
We treat your medical, religious, and cultural information with the utmost sensitivity and ensure it is not shared without your consent.
How We Collect Your Information
- Directly from You: Through conversations with our Care Coordinators and Managers, or during health assessments with our nurses.
- Through Our Website: When you interact with our website, such as filling out a contact form or using other online services. We may also collect information via cookies to improve your website experience.
- From External Sources: Information from agencies like TAC, My Aged Care, NDIS, and other relevant organizations.
How We Keep Your Information
Your information may be stored in hard copy or electronic formats, secured at our head office. We use advanced technical solutions, security controls, and internal processes to safeguard your information against unauthorized access or disclosure. Data captured on our website is encrypted to protect your information during internet transmission.
How We Use Your Information
We use your personal information solely for purposes related to the services we provide, or for purposes you would reasonably expect. Your information helps us offer additional services that enhance our relationship with you, but it remains your choice to accept these services. We will not sell or disclose your information for marketing purposes. Sensitive information will only be used to provide necessary care and will not be disclosed without your consent unless required in an emergency.
How to Access or Correct Your Personal Information
To change your details or request a copy of your records, contact our Care Coordinators, Managers, or Governance team in writing.
How to Make a Privacy Complaint
If you believe we have breached your privacy, you can lodge a complaint with our Governance team via phone, postal mail, or email. We will respond within 24 hours or the next business day. If unresolved, we will acknowledge and investigate your complaint, aiming to resolve it within 30 days. You may also contact the Aged Care Complaints Commissioner or the Health Complaints Commissioner.
Website Information
Our website collects statistical data for performance evaluation. This data is anonymous, and we use it to improve website content. We may use cookies to remember your preferences, which you can manage through your browser settings.
We are committed to keeping your information safe. If you have any questions or concerns regarding our privacy policy, please contact us directly.
